Customer Feedback
As a small independent travel company it is important that all feedback displayed here and elsewhere on the Internet is 100% genuine. You can therefore be assured that all feedback and comments about Emperor Tours are from genuine customers (many larger travel companies pay professional writers to do this for them!), many of whom are willing to be contacted to discuss their experience with us . We take all feedback, both positive and negative, seriously. This helps us to gain a better understanding of what you, our customers, expect from Emperor Tours and your holiday in China or Indochina. Many of our customers come from personal recommendation, which is why it is important that we provide the best possible service to everyone. Below is just a small selection of customers who have travelled with Emperor Tours:
"We got back from Vietnam/Cambodia on Monday afternoon, so I thought I would take a minute to write and thank you for organising (and re-organising) the holiday. After problems with Qatar Airways the rest of the holiday was quite exceptional. We cannot praise highly enough the quality of service throughout the trip. In general, the itinerary was near perfect and the hotels, on the whole, were first class and well chosen. the drivers were excellent and the guides were very knowledgeable, punctual and friendly. We would have no hesitation in recommending your company and in particular I have to thank you for all your hard work in organising the holiday. When we saw what we got for our money, we have no doubt that the holiday was excellent value. "
Mr and Mrs Roberton (Jul 2011)
Indochina Experience
"This is just a quick message to let you know how much I enjoyed my recent trip to China. We saw so much in the time we were away and it was amazing how much was included in the schedule. Karl, our guide, was absolutely exceptional. His English was first class and his attention to detail excellent. He has a vary caring and understanding personality. Thank you for a wonderful holiday, I hope to travel with your company again."
Mrs Taylor (Sep 2011)
China Explorer
"We enjoyed the tour very much and thought everything was very well arranged – congratulations to you and Mr Diem.
Our photos are at www.flickr.com/photos/chericbaker/sets/72157623652027332/ - you’re welcome to use any of them, on a website or in a brochure.
So we are very glad we did this trip and all the arrangements worked excellently. We will be very happy to recommend your tour to others.
Mr and Mrs Baker (Feb/Mar 2010)
Indochina
Discovery
"We returned from China just over a week ago and felt that we must tell you what a fabulous experience it has been. Most of the tour not only met but exceeded expectations and the guides employed by Emperor Tours took every care to ensure that we were well taken care of and all facilities adequate.
Despite some minor irritations I would like to thank you for a wonderful and memorable holiday. China is definitely all we hoped for."
Mr and Mrs Farby (Sep 2011)
Legendary Yangtze Cruise
"Returned from our holiday to Vietnam and just wanted to
let you know what a success it was.
Arrangements made by yourself and the Vietnam tour operator
were great. Everything went really smoothly and we had a
great time.
although we had lots to see and do the relaxation on the beach mid tour and other free time without any planned activity worked really well and we have come home feeling rested, although we squeezed a lot into the two weeks."
Mr and Mrs Clarke (Apr 2011)
Vietnam Beach Holiday
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"We would like to thank you and all who have been involved for our fantastic holiday to China. We seemed to have a really good mix of city and country. Each day we wondered if we would match the experience of the day before and somehow it succeeded.
So thank you for making us a holiday which we will never forget. We would be happy to recommend you to others."
Mr and Mrs Reeves (Oct 2011)
Tailor Made tour
